FAQ

Got questions? We got you covered!

Why byte Organic?

Q: Why grab a byte?

A: Discover byte’s exclusive line of organic snacks in the UAE! Our artisan cashew kernels are sustainably sourced and crafted with purpose.

Working alongside a Fairtrade certified partners, we empower farmers and their communities, promoting fairness, respect, and sustainability every step of the way.

Q: Are both the kernels and flavors 100% organic?

A: Absolutely! Our Artisan Cashew Kernels come in a variety of certified organic flavors, from the kernels themselves to each flavor profile.

Q: Do you handle bulk orders?

A: Yes, we do! For corporate events or larger gatherings, please reach out to us at sales@filbertsglobal.com, and we’ll be delighted to assist with the details.

Q: What organic flavors does byte offer?

A: In addition to Cinnamon and Wasabi, byte offers an exciting selection of flavors, including Coconut, Chili, Sea Salt, Garlic, Pepper, and Curry. Our signature Saffron cashew is a must-try!

Q: Interested in partnering with byte?

A: We’d love to connect! Email us at sales@filbertsglobal.com, and we’ll be happy to continue the conversation.

Shipping

Q: When can I expect my delivery?

A: Our delivery partners aim to bring your order to you within 1 - 2 business days throughout the UAE.

Q: What are the delivery fees?

A: Delivery is a flat AED 15 within the UAE. Orders over AED 69 qualify for free delivery!

Q: How do I return a damaged product?

A: Please email us at sales@filbertsglobal.com to arrange a return for damaged items.

Q: Who covers shipping for returns?

A: For damaged products, we’ll cover the return shipping cost.

Q: How long will it take to receive my exchange?

A: Delivery times for exchanges may vary by location. Feel free to email us at sales@filbertsglobal.com for more information.

Returns + Refunds

Q: What is your Return & Refund policy?

A: Regrettably, we are unable to process returns for perishable items unless they are damaged. To request an exchange for damaged products, please submit a photo for verification at the time of delivery.

Q: How can I start the return process for a damaged product?

A: Simply email us at sales@filbertsglobal.com, and we’ll help arrange the return of your damaged item.