Shipping policy
Shipping Policy
At Filberts Global, we strive to ensure your order reaches you quickly, safely, and efficiently. Below is everything you need to know about our shipping process across the United Arab Emirates [UAE].
Delivery Timeframe
We aim to process and dispatch all orders as promptly as possible. Our trusted delivery partners work to ensure that your package arrives within 1 to 2 business days from the date of dispatch. Please note:
- Orders placed on weekends or public holidays will be processed the next working day.
- In rare cases, delays may occur due to unforeseen circumstances such as weather conditions or courier service issues, but we will do our best to keep you informed every step of the way.
Shipping Fees
- A flat delivery fee of AED 15 applies to all orders shipped within the UAE.
- Enjoy free shipping on all orders over AED 50 within the U.A.E. The discount is applied automatically at checkout.
Shipping Coverage
Currently, we ship exclusively within the UAE. We are working towards expanding our shipping zones, and updates will be posted as they become available.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email or SMS containing your tracking details. This allows you to monitor the progress of your delivery in real time.
Delivery Attempts
Our courier partners will attempt delivery to your provided address. If no one is available to receive the order, they may contact you to arrange a suitable time or attempt re-delivery. Ensuring accurate contact details at checkout helps avoid delays.
Need Assistance?
For any inquiries related to your shipment, feel free to reach out to our customer support team at sales@filbertsglobal.com. We’re happy to help!